Follow up
mark derwin
High quality products , great selection of floorings , highly professional team, very skilled install team, excellent communication and follow-up through the entire project . Awesome company .
Jackie Maillet
Gary and his team were professional, fast and neat! My new floors matched up perfectly to my old floors for a seamless finish.
Yelena Zonis
Poor communication. All anyone cared about was getting the customer to sign their paper/computer forms. The job is not completed. The cord-around? on the bottom of the cupboard next to the refrigerator was never added. I am going to have to find someone else to do it. The glue and whatever kind of flooring is under the tiles, is viewable in the spot. It is not covered. One of the transition pieces does not fit properly over the carpeting. The tiles under where the dishwasher is to sit, were not cut to fit up against the wall. Probably not the stove either. All this company cares about is making sure they get their money; Not the quality of the job. The project manager was over at the beginning of the job but did not come back to check on progress and make sure that the companies workers were even doing their job. Also, I was told that if anything else needed to be done on the floor or I had questions (2 people said this), all I had to do was call. I'm sure it was a couple weeks ago, I called and never heard back. If I had it to do over, I'd have the kitchen as well as hallways all in wood laminate with an even subflooring underneath and wooden transition pieces where the kitchen meets carpet. ---- PMH ----
Pamela Hatfield
FCI did the tile floor and backsplash in my kitchen. They did a fantastic job and I'm completely satisfied. The work was done in a professional manner. I was consulted every step of the way. The materials they used were top quality. I would not hesitate to recommend them. Thank you! Dennis Geyer
Dennis Geyer
There were too many ‘cooks in the kitchen’ on our bathroom remodel project, which caused issues with communication and problems. I initially met with Jeff who documented all of my preferences (tile preferences, remodel thoughts and ideas), and we had a long conversation about what I’d like for our bathroom remodel. I spoke at length about wanting to keep the subway tile on walls and penny tile in flooring, and a different tile for the floor in the shower. He agreed to document what I wanted and asked me to go look at the tile store to confirm choices. Jeff charged me for the tile ahead of time based on an estimate he gave given the choices I wanted. He said the tiling charge would be adjusted up or down depending on how much it would actually cost, and he would provide me with the costs once we decided on our order. However, once I decided to go with this company, Jeff stepped out and Ryan took over, so what that meant was that the person who initially heard all of our wants and desires for the remodel was no longer in the picture. I had to trust that Jeff would pass along all of our conversation to whoever would be taking over. Ryan communicated very little just a few texts here and there and a phone call until the project started. He asked for my tiling choices over text. I made a mistake and when I texted him our tile preferences I flip flopped the shower floor tile preference with the bathroom floor tile preference. Jeff was aware of what tiling we were wanting and made the estimate based on that, but he was no longer in the picture so he wouldn’t have caught my mistake or thought to question my text. Then Alex the project manager comes in the picture. He arrives at our house with the crew the night before the project begins. We discussed my tiling preferences again that evening. I had all of the tile samples that I wanted to use (I was unaware that I had mistyped my tile order at this point), and showed him and the crew what tile I would like to go where. I asked him to verify that the tile was ordered correctly and we were food to go. He said he would as he thought Ryan had already taken care of it. Well, Alex didn’t catch my mistake and that would have been the perfect time to catch it as I asked him to verify the order based on the samples I showed him and explanation I gave on what tile I wanted to go where. He should have noticed the discrepancy on what I was sharing with him and showing him to what was actually ordered. He didn’t. The crew started the next day and they were great. Hard working and efficient. Neat and polite. They are the silver lining in this whole thing. Great guys! We didn’t really hear from Alex after the crew started, so I’m not sure what his role was after that. It would have been helpful if, as the project manager, he would have communicated with us each day on what the crew had planned to do and verified with us what was going to take place ensuring how we felt and how things were going each step. Even if it was just over phone or text. Fast forward to the floor day. I was at work so unable to monitor crew. However, I get home from work and finally notice the tiling mixup. What I had wanted as the shower floor tile was on the bathroom floor and vice versa. I own my mistake in mistyping on the text, but I am so disheartened that no one else along the way caught my mistake as I had conversations with multiple people as to what I wanted the tiling to be. Ryan agreed to change to what I wanted, but at the cost of us. We had to pay for nearly the entire mistake. We paid for the wrong tiling and was going to get charged for the entire labor until he adjusted to us paying for 50% of labor. I understand that my text typo was the start of the chain but there were so many times for others to notice the discrepancy and they didn’t, and end the end we paid the price. If there weren’t so many cooks in the kitchen I am truly in belief this would have been caught. Once the job was mostly complete the crew told me Alex would address the finishing touches. I never heard from him and reached out to Ryan to see when it would happen. It did happen today. He also showed up with the bill that was more than the cost estimate.It would have been nice to see the final bill before he showed us up asking for payment, as Jeff said we would see the amount the tiling actually cost. We never have seen how much the tiling did in fact cost, so I’m not sure if I am being over charged for the materials or not. It would have also been nice to see the bill ahead of time so we could have verified how much the tile costs actually were before paying. I asked Ryan to send a receipt of the tile costs, and hope he does as I am not sure if we were overcharged for that or not. All in all. The crew was great and Jeff was wonderful, but the communication and all of the other players involved left a bad taste in my mouth.
Rachel Bond
Service was great and the floor looks beautiful
Walter Whaley
I was impressed with all aspects of working with Floor Coverings International. Michelle kept me informed of upcoming appointments and she and Eric gave me background info on the company. They also showed me carpet samples that they knew would compliment my decor. On the day of installation, Ginny called to give me the time the installers would arrive and stayed to insure that the furniture was moved. The installers were great! The carpet was perfect and all the furniture was returned it’s original position- so impressed! I wholeheartedly recommend Floor Covering International!
Gini Crisp
Everything was professionally done from the consult through install. Nice people and beautiful finished product.
Doug was very good and patient when helping us choose the flooring and colors. Workers did a good job.
David Chillemi