The Floor Coverings International customer experience is what really separates our company from our competition. It is made up of several simple and integrated steps that all add up to us exceeding your expectations. We pledge to you that we will always strive to deliver the following:
However you first contact us, you will be listened to, and we will gather all the necessary information from you to ensure that our in-home and complimentary design consultation will be productive and satisfactory to you.
What to Expect
- You will receive confirmation of your appointment with us.
- We will arrive for our appointment on time and fully prepared to design a flooring solution that will inspire you.
- We will always respect your home.
- Your Design Associate will create a custom solution that inspires you.
- You will have a proposal and a design suggestion in your hand within 48 hours of our appointment.
- We will take all possible steps to ensure that the installation process is smooth and successful.
- We will confirm your scheduled installation and we will arrive on time.
- We guarantee our workmanship, and upon the completion of your installation we will walk you through the work and review the maintenance and upkeep requirements of your floor.
- We are always available to you, and will stay in contact with you, should you have further questions or would like additional flooring design and inspirational solutions.