Everything from the initial sales appointment to the final walk through. Everyone was very professional, courteous and they completed the work on the time frame I needed. The hardwood floor repairs matched perfectly.
I received super friendly service from my contact, Bryan. The selection of tile was great, too. When I spoke to him on the phone, I gave him an idea of what I was looking for. He brought several examples, all of which fit what I asked for. The one I chose was gorgeous. I also liked the flexible scheduling – I had to reschedule to accommodate the installation of an electrical outlet, and the office was very accommodating in rescheduling my appointment.
t is gorges
Don was professional, personable and helpful! It was clear that he was interested in customer satisfaction as he went the extra mile to ensure I was happy with the installation. The flooring is beautiful and the installation was meticulously done. I could not have asked for a better experience!
My experience with Elite Floorcoverings International was amazing! I began my project with another company. John contacted me and asked if I was happy with my new flooring. I quickly explained what a terrible decision I had made in going with another company. John came out the next day and went through my home. I was so distraught because of the condition my home was in from a shady contractor. Within a few hours John had a quote for me. The Elite team was extremely professional. They went above and beyond my expectations! They never left tools or trash laying around. Each day they cleaned up the area before leaving. One of the workers said that he believed he had broken a frame I had in a closet. Elite offered to pay for new glass for the frame. But, the worker did not break it - it was already damaged. The eye for detail, the professionalism, and the genuine care for my home and their work product was wonderful. I love my new flooring - it is beautiful and installed perfectly! I would recommend Elite every time!
We are was very pleased with the product that we purchased. Tom Gebler was informative and very responsive to our inquiries. He made you feel as though you were a very important client. The installation people were excellent . They completely explained the installation process , were extremely neat and professional. Their installation was very well done. Our only disappointment was the lack of timely communication from James Brroks. We constantly had to chase him down to get a straight answer as the installation date. As an example the day before the tentative date for installation , we had to chase him down at 4:00 pm to determine if the installation was going to occur and at what approximate time. Evidently, his communication to the installation staff was also sloppy, since they had the wrong address for our home and consequently were almost an hour late. In conclusion, we are pleased with the end result, but would have expected much better communication after the initial meeting with Tom Gebler. Rob & Lois Langlais
I liked the mobile showroom and that there was great options to choose from with brands I recognized. The installation was professional and the work was quality. I couldn’t be happier with my new hardwood floors. Thanks!
Stewart was very attentive to our wants and needs. We wanted a certain look, but we also needed to stay in a lower budget! He also got so excited about the entire look of the kitchen, so it made the process more fun. Renovating is not really that great (so much work!) but Stewart really energized us and made us feel like friends! We also got to see a wide range of options. He was always available by phone when we had questions.
No problems. Looks great. Very satisfyied
VT - Close, Jerry and Gail
Wish I would have been a little more informed on how easily the flooring I got can be scratched